Part-Time Hospitality Services Specialist-Guilford County

Part-Time Hospitality Services Specialist-Guilford County

The Part-Time Hospitality Services Specialist (HSS), under the direct supervision of the Hospitality Services Manager (HSM), is responsible for assisting with the day-to-day operation of the Ronald McDonald House Family Room and Hospitality Cart programs in Guilford County. Routine work schedule is Wednesdays, Thursdays and Fridays from 9:00AM-5:00PM. Other shifts may be offered to cover for other team members.

Reports To: Hospitality Services Manager
Job Status: Non-Exempt
Salary Range: Minimum $15/hr to midpoint $18/hr
Date Created: 5-7-26

Please email resume and cover letter to Jolyn Roberts at jolynr@rmhcpt.org

Deadline to submit is May 28 by 5:00PM.  No phone calls, please.

Essential Functions

• Staff the Family Room and Hospitality Carts in Guilford County.
• Assist with transporting supplies to Family Room and Hospitality Cart sites in Guilford County.
• Ensure that the Family Rooms and Hospitality Carts are well-maintained/fully operational and fully stocked.
• Provide accurate Family Room and Hospitality Cart statistics.
• Assist as needed with special events.
• Communicate clearly and professionally with guest families, volunteers, hospital/medical center staff, and team members.

Qualifications

Required:

• Guilford County resident.
• High School diploma or GED.
• Valid state issued driver’s license.
• Advanced competency of internet-based database systems (Exceed, Volunteer Hub, etc.).
• Advanced competency in Microsoft Office.
• Ability to successfully complete training and orientation for each hospital that has a Family Room/Hospitality Cart.

Preferred:

• Spanish fluency.
• Minimum of 2-year college degree.

Key Competencies

• Independent problem-solving and decision-making.
• Clear, respectful communication.
• Leadership and team collaboration.
• Attention to detail and organizational skills.
• Positive attitude and guest-focused approach.
• Flexibility and adaptability in a dynamic environment.
• Respect for the privacy and confidentiality of all guest and organization information.

Working Conditions & Physical Demands

• Must be able to lift and transport up to 30 pounds.
• Must be able to climb stairs as needed.
• Must be able to stand and/or walk (including pushing cart) for extended periods of time

Disclaimer

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to revise or amend duties as needed due to business necessity or organizational changes.