Member Engagement Specialist

Overview: The Greensboro Chamber of Commerce (Chamber) is the largest business organization in the Triad and serves as the principal economic and community development organization in Greensboro. We accomplish our work through four program areas: Action Greensboro, Economic Development, Launch Greensboro, and Member Engagement. There is support for these programs areas provided by Governmental Affairs, Marketing & Communications, and HR/Finance/Administration.

This position is for a Member Engagement Specialist focused on retention of existing relationships.  The ideal candidate will be a dynamic individual who is self-directed and motivated to increase chamber revenues via membership renewals, sponsorships, and chamber services.  The candidate will play a key role in maintaining and expanding relationships between the chamber and individual businesses.  A key component of the role will be delivering needs-based solutions to member businesses via the chamber’s unique resources.  While the primary focus will be on retention, this position will assist in the team dynamic by providing referrals for prospective new members.  The desire to win and to help nurture businesses for growth and prosperity in our local community is key to success for this position.

Essential Duties & Responsibilities: 

• Work with current Chamber members via face-to-face interaction and various channels for the purposes of member retention to ensure dues are received by the end of the renewal month
• Determine the needs of the members pertaining to programming and revenue opportunities as it relates to keeping the Chamber a relevant, vibrant, and growing member organization
• Sell Chamber products and services related to small business, signature Chamber events, upgrades to tiered dues and other programs as directed by management
• Encourage participation in Chamber events and programs to maximize networking opportunities and meaningful engagement for members for the purposes of retaining the member
• Formulate strategic retention plans for members and adjust based on retention trends
• Assist in the creation of retention materials and messaging
• Report updates on retention at all staff meetings
• Advise other members of the member engagement team on strategic retention efforts
• Maintain member files by updating Chamber Master (CRM software) daily
• Attend and actively participate in all Chamber networking events to effectively engage with current Chamber members to promote the organization and the value of membership
• Achieve monthly budgeted revenue goals as set by management
• Assist with other duties as assigned

Education & Skill Requirements:

• At least three years of prior experience in relationship management preferred
• Ability to build and create a retention plan coupled with the adherence needed to perform daily, weekly, and monthly sales behaviors with discipline and habit
• Ability to identify prospective accounts and existing accounts with growth opportunity
• Ability to conduct and close business with top level executives
• Outstanding communication and customer service skills
• Highly motivated and self-directed in achieving revenue goals
• Strong organizational and time management skills
• Proficient in Microsoft Office Suite
• Willingness to work outside of normal business hours for events and presentations, when needed

Please email your resume to info@greensboro.org, Subject line- Member Engagement Specialist Open Position