Manufacturing Customer Service Representative

* Answer emails and occasional phone calls, responding to customers’ questions and concerns in a prompt and helpful manner.

* Process all customer orders per BAU Standard Operating Procedures

* Ensure customer is kept informed on status of Purchase Order(s).

* Ensure all Pick-Ups are scheduled as appropriate

* Issue Return Material Authorization (RMA) slips when product is reported by customer, wheelshop, or RDC as damaged.    

        > Work with Quality Assurance and Technical Support Departments on questions and follow-up items for this area.

        > Complete RMA process with credit request to Finance Department and/or close-out and notification to customer

* Issue Non-Warranty Returns (NWR) slips when product needs to come back physically for re-inspection

* Provide Certification of Airworthiness (COA) certificates and 8130 documents as requested.

* Keep accurate records of requests, orders in process, and completed orders per current BAU processes.