Bilingual Hospitality Services Coordinator

POSITION SUMMARY: Under the supervision of the Hospitality Services Manager, responsible for assisting with the day-to-day operation of the Ronald McDonald House Family Room^® and Hospitality Cart programs in Forsyth County as assigned.

Responsibilities include:

Covering the Family Rooms and Hospitality Carts

Ensuring that the Family Rooms and Hospitality Carts are well-maintained, fully operational, and fully stocked

Providing accurate Family Room and Hospitality Cart statistics

Assisting with special events, fundraisers, and day-to-day operations

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

Staff the Family Rooms and Hospitality Carts

Family Room and Hospitality Cart Maintenance: Assist Hospitality Services Managers and Hospitality Services Coordinators with transporting inventory and supplies for Family Rooms and Hospitality Carts

Other: Other responsibilities as assigned

POSITION QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES:

Two-year college degree preferred

Fluently speaks Spanish required

Valid state-issued driver’s license

Advanced competency of internet-based database systems (example: Exceed Beyond and Volunteer Hub)

Advanced competency in computers with advanced skills in MS Office

Able to perform basic life operational skills of walking, grasping, talking, hearing, standing, and repetitive motions

Able to lift, carry, and move objects weighing 30 lbs

Demonstrate initiative, problem-solving ability, critical thinking skills, strong communication skills, and diplomacy

Able to perform duties with minimum direction and supervision

Demonstrate a positive attitude toward guests, donors, volunteers, and others who encounter the House, Family Room and Hospitality Cart

Must complete required hospital training and orientation for each hospital that has a Family Room/Hospitality Cart

Demonstrate respect for the privacy and confidentiality of all guests and agency information

Demonstrate genuine interest in the successful operation of the House, Family Rooms, and Hospitality Carts

Note: These requirements represent minimum levels for performing the job on a satisfactory basis.  Employees must have the ability to satisfactorily perform the essential functions of the job.

The purpose of the Ronald McDonald House Charities of the Piedmont Triad Job Descriptions is to describe the basic function, major responsibilities/tasks, and essential functions of each position so that employees can better know what is expected of them.  The description also provides information useful for recruiting, training, and performance appraisal.  This document does not create an employment contract, nor does it modify the at-will employment status of all employees.  A Job Description is not meant to inhibit employee creativity or innovation.  The description will be revised as job responsibilities change. 

Job Status: Part-time, Non-Exempt

Work Schedule: Monday, Wednesday, Thursday (6:00 pm-9:00 pm)

Every other Weekend (Saturday 9:00 am-2:00 pm and Sunday 12:00 pm-3:00 pm)

Salary Range: $18.00-$22.00 per hour

Submit all resumes and a cover letter by 5:00 p.m. Friday, August 1, 2025, to Jolyn Roberts, Chief Hospitality Services Officer, via email to the following address:

Jolynr@rmhcpt.org

No phone calls, please.