Unsatisfied: How to Respond to Customer Reviews

Description

Did you know that, according to a 2023 BrightLocal survey, 76% of people regularly read local business reviews when considering a purchase? As a business owner, you do your best to provide excellent customer service, but negative reviews are inevitable. Whether the reviewers have legitimate complaints or unreasonable expectations, how you respond impacts your reputation among potential customers. Join Greensboro Public Library and the Better Business Bureau to learn the best practices for making online reviews – even the negative ones – work to your advantage.

We bring the information, you bring your lunch, and we have a full hour of learning together!