Unsatisfied: How to Respond to Customer Reviews
Wednesday, June 7, 2023 (12:00 PM - 1:00 PM) (EDT)
Description
Did you know that, according to a 2023 BrightLocal survey, 76% of people regularly read local business reviews when considering a purchase? As a business owner, you do your best to provide excellent customer service, but negative reviews are inevitable. Whether the reviewers have legitimate complaints or unreasonable expectations, how you respond impacts your reputation among potential customers. Join Greensboro Public Library and the Better Business Bureau to learn the best practices for making online reviews – even the negative ones – work to your advantage.
We bring the information, you bring your lunch, and we have a full hour of learning together!
111 Bain Street
Greensboro, NC 27406 United States
Launch Greensboro
27
Circle of Champions
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Silver
CT Wilson Construction Co.
FORVIS
Kelly Office Solutions
Ralph Lauren
Simply Southern
Staunton Capital, Inc.